Refund Policy

This Refund Policy outlines the terms and conditions under which refunds may be issued for services provided by Yottabyte Studio (https://yottabyte.studio).

1. General Terms

1.1. By purchasing our services, the Client agrees to the terms of this Refund Policy.
1.2. All services provided by Yottabyte Studio are custom-made digital solutions, which limits the possibility of refunds.

2. Eligibility for Refunds

2.1. A refund may be requested within 7 calendar days of payment, provided that the service has not yet commenced or valid claims are presented.
2.2. If work has already begun, a partial refund may be issued at the discretion of the Studio, with deductions for services already rendered.
2.3. The advance payment (50% of the project cost) is non-refundable, unless there is a serious breach of agreement by the Studio.

3. Refund Procedure

3.1. To request a refund, send an email to office@yottabyte.studio with the subject "Refund Request" and include:

Invoice number,
Payment date,
Reason for the request.

3.2. A response will be provided within 5 business days.
3.3. Approved refunds will be processed via the original payment method within 10 business days.

4. Exclusions

Refunds will not be issued in the following cases:

The service has already been fully rendered.
The Client cancels the project without valid justification after work has begun.
The Client violates the terms of the public offer.

5. Contact

For any refund-related questions:
Email: office@yottabyte.studio