APPENDIX № 1

to the Public Offer of Yottabyte Studio
“Description of Subscription Services and IT Support Terms”

(edition of March 2026)

1. General Provisions

1.1. This Appendix is an integral part of the Public Offer and governs the provision of subscription services.
1.2. Subscription is a service providing an external IT department (team of specialists) and access to the YottaSpace platform under the selected tariff plan.
1.3. By activating the subscription, the Client fully agrees to the terms of this Appendix.

2. Subject of Services

Yottabyte Studio undertakes to provide the Client with the following services:

  • development, improvement and support of digital products (websites, online stores, Telegram bots, automation systems, AI solutions);
  • full project control and management through the personal YottaSpace cabinet;
  • monitoring, security updates and infrastructure backup;
  • selection, configuration, maintenance and management of servers / hosting for Client’s projects (on behalf and in the interest of the Client);
  • consultations and prompt technical support.

3. Infrastructure and Server Management

3.1. Yottabyte Studio independently selects, configures and manages servers / cloud resources for Client’s projects.
3.2. The Client pays for the cost of servers and cloud resources directly to the provider (Vercel, Hetzner, AWS, DigitalOcean, etc.) via invoices or provided links.
3.3. The Client provides Yottabyte Studio with necessary access (SSH, API keys, control panels) for configuration and maintenance of infrastructure.
3.4. The Client has no direct access to server or infrastructure management — this is the responsibility of Yottabyte Studio.
3.5. Yottabyte Studio is responsible for stability, security and backup of infrastructure within the paid subscription.

4. Tariff Plans and Scope of Services

Plan Monthly Fee Development Hours per Month Team Composition Main Services
Basic $149 0 (monitoring only) Monitoring & DevOps 24/7 monitoring, backups, security updates, uptime alerts
Standard $449 up to 20 hours 1–2 specialists + priority support All from Basic + minor/mid tasks, consultations
Premium $949 up to 80 hours 3–4 specialists + project manager All from Standard + priority development, dedicated manager
Enterprise from $1,999 custom amount Dedicated team Individual terms, SLA 1–2 hours, full integration

Work delimitation:

  • Subscription hours are used only for minor and medium tasks (up to 8 hours per task): content updates, design tweaks, bug fixes, minor integrations, SEO, consultations.
  • Large new modules (full CRM, new Telegram bot, complex AI integration, new website section etc.) are addons, paid separately and do not consume subscription hours.

5. YottaSpace — Client Personal Cabinet

5.1. After subscription activation, the Client receives access to the YottaSpace platform.
5.2. The cabinet provides: real-time project stage tracking, analytics view (if integration is connected), addon ordering, per-project subscription management, file upload/exchange, feedback and consultation requests, payments and invoice history.
5.3. YottaSpace is the main communication channel between the parties.

6. Addons

6.1. Addons are large standalone functional modules (new integrations, bots, AI solutions etc.).
6.2. Addons are paid once and do not consume subscription hours.
6.3. Current addon list and pricing is available in the YottaSpace personal cabinet.

7. SLA and Liability

  • Response time during business hours — up to 1 hour (Premium & Enterprise — up to 30 minutes).
  • Guarantee of quality and deadlines within paid hours.
  • Yottabyte Studio is not liable for losses caused by Client actions, hosting provider or force majeure.

8. Activation and Payment Procedure

8.1. Subscription is activated after the first payment.
8.2. The Client confirms agreement with this Appendix by checking the box during subscription setup in the personal cabinet or on the order page.

Details
Yottabyte Studio
Oleksiy Vratskyi
office.yottabyte@gmail.com